ACS said to me they didn't deliver to Peyia.....when I told them their client had paid for 'door to door' service and if they couldn't do it to return the package and explain why
Yep, parcel delivered within 1 hour
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| ACS / DHL https://www.paphospeople.com/ppforum/viewtopic.php?f=2&t=33099 |
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| Author: | Paul & Lesley [ Tue Oct 03, 2017 11:41 am ] |
| Post subject: | ACS / DHL |
I have had to go to the ACS / DHL office 3 times to pick up packages. The last one I asked when they where going to deliver it, She asked where I lived then told me they do not deliver to Konia. Funny but I have just seen an ACS van driving into Anavagos this morning. Konia a place too far for ACS to deliver too! |
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| Author: | M.A.D [ Tue Oct 03, 2017 12:40 pm ] |
| Post subject: | Re: ACS / DHL |
ACS said to me they didn't deliver to Peyia.....when I told them their client had paid for 'door to door' service and if they couldn't do it to return the package and explain why Yep, parcel delivered within 1 hour
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| Author: | migmogs [ Tue Oct 03, 2017 3:08 pm ] |
| Post subject: | Re: ACS / DHL |
We always have to drive into Paphos to get our door to door packages Might try your idea MAD and see what happens |
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| Author: | M.A.D [ Wed Oct 04, 2017 8:26 am ] |
| Post subject: | Re: ACS / DHL |
It also works with FedEx  I see there is a new 'agent' for 2 courier companies have a sign up at the 'electrical' shop opposite the Russian grocers in Peyia.....not sure which couriers |
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| Author: | Paul & Lesley [ Wed Oct 04, 2017 8:28 am ] |
| Post subject: | Re: ACS / DHL |
OK so how many of members of the site have had this problem with ACS and others. |
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| Author: | Neil [ Wed Oct 04, 2017 5:35 pm ] |
| Post subject: | Re: ACS / DHL |
they do it all the time , unless you question them, they will try to make you go and collect it. |
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| Author: | stroumbipete [ Thu Oct 05, 2017 6:30 pm ] |
| Post subject: | Re: ACS / DHL |
I purchase many items from Amazon whether I pay for standard or preferred expedited and the courier is DHL/ACS I always request a shipping refund from Amazon, I have never been refused, my latest was last week for £10.75. I pay for a service if they won't deliver that is a problem for Amazon, I have complained on many occasions but they persist on using them, the strange part is that ACS goes through Stroumbi twice a day to Polis. I have posted about this problem before and some believe that if people complain Amazon will stop delivering to Cyprus, I doubt it, they would lose too many customers, I have been doing this for a long time and never had a problem. regards |
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| Author: | AndyCY [ Mon Oct 09, 2017 7:55 pm ] |
| Post subject: | Re: ACS / DHL |
What puts me off is the impudence with which they state "you aren't in the delivery area". Kinda easier to get there than to receive all that negative while arguing. That's how thugs make their money, I guess. Just give you a choice either you give up something (get to their office in this case) or you'd have what's yours but with some portion of negative emotions. If someone would be kind enough to post here a text of complain to DHL and EMS and everyone would send such letters each time - may be we could do some good. I'd do that myself, but with my English such a letter would sooner become a matter for jokes than something to consider seriously. |
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| Author: | George [ Mon Oct 09, 2017 9:57 pm ] |
| Post subject: | Re: ACS / DHL |
"you aren't in the delivery area". Perhaps we all need to start asking what exactly IS the delivery area?? |
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| Author: | AndyCY [ Tue Oct 10, 2017 7:30 am ] |
| Post subject: | Re: ACS / DHL |
well, I've tried that before (btw I lived in Tremithousa then, which is like one minute drive from Paphos) and I was told it's just Paphos city. I'm sure there isn't much sense in asking anything them, they would answer considering their convenience olny and not the truth or their agreement with original carriers like EMS or DHL. It is carriers we should ask, what I've tried too and was just sent to another destination, at which point I gave up. Here's their answer: Quote: Dear Andy It would be most kind if someone would find a couple of minutes to call the phone number above and ask them is it there such a thing as "delivery area" at all or door-to- door delivery should always work as such.
Thank you for your email Please accept my apologies for any inconvenience I can see you are overseas, your local DHL office are better placed to handle your query. The contact number for DHL customer services in Cyprus is 0035722799000 Kind regards Amanda ext 66521 UK Customer Focus DHL International (UK) Ltd Customer Service EMA Cargo West East Midlands Airport Castle Donington Derbyshire DE74 2TR |
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| Author: | AndyCY [ Mon Nov 20, 2017 10:37 am ] |
| Post subject: | Re: ACS / DHL |
Just had a call from Akis express about my FedEx delivery from Island 4x4. The guy said I'm not in the delivery area so I should come and collect. I went I've paid for door to door so I can't be bothered, just send the parcel back and explain them why can't you do your job, good day. He said no-no, let me explain you something, I'm going for delivery to your area this Wednesday, is it OK for you to wait? I said OK, see you then. So, we'll see is there such a thing as a "delivery area" after all. |
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| Author: | Paul & Lesley [ Mon Nov 20, 2017 12:05 pm ] |
| Post subject: | Re: ACS / DHL |
Funny but in the last week or two I have seen ACS vans in Konia. I am begining to think if you have an english name the try not to deliver and make you go to the office. Not so nice when you live miles out and have paid for it to be delivered! |
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| Author: | M.A.D [ Mon Nov 20, 2017 12:57 pm ] |
| Post subject: | Re: ACS / DHL |
After several complaints to ACS and telling them if they didn't deliver to Peyia, they should return the item to the sender, tell them they couldn't deliver and pay back the fee. Lo and behold, had 2 parcels delivered to the house by ACS this morning 
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| Author: | George [ Mon Nov 20, 2017 9:42 pm ] |
| Post subject: | Re: ACS / DHL |
Maybe it's time for us all to adapt Daves message and refuse to collect?? |
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| Author: | AndyCY [ Tue Nov 21, 2017 6:37 pm ] |
| Post subject: | Re: ACS / DHL |
Code: 21/11/2017 - Tuesday Date/Time Activity Location 16:59 At local FedEx facility PAPHOS CITY CY 09:57 Shipment exception PAPHOS CITY CY Holding, recipient not in FedEx service area and yet, here it is, just been delivered! 
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| Author: | gerbear56 [ Wed Nov 22, 2017 5:10 pm ] |
| Post subject: | Re: ACS / DHL |
Further to the above comments and in particular to what Dave was saying. We ordered from Next 3 days ago and delivered by DHL courier. We would always get the call to go collect. Lo and behold arrived this afternoon to the door. So a big thank you to those members who have questioned DHL in the recent past. Jim. |
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| Author: | M.A.D [ Wed Nov 22, 2017 6:09 pm ] |
| Post subject: | Re: ACS / DHL |
Seems like they might be learning. Got a parcel from ACS this morning then a DHL courier asked if we would take a parcel for our neighbour who was out 
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| Author: | Effsie [ Sun Dec 10, 2017 10:19 am ] |
| Post subject: | Re: ACS / DHL |
I had a DHL package due to arrive a couple of days ago. I was watching it on the tracking to see when to expect the call to go and collect it as usual, when the tracking said it was out for delivery. Sure enough a couple of hours later, a delivery man knocked on the door and handed over the package. What a revelation! |
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| Author: | migmogs [ Sun Dec 10, 2017 11:25 am ] |
| Post subject: | Re: ACS / DHL |
The DHL delivery man is lovely and so thoughtful...what a great guy And yes DHL now deliver to your door 
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| Author: | screamineagle [ Mon Dec 11, 2017 12:08 pm ] |
| Post subject: | Re: ACS / DHL |
migmogs wrote: The DHL delivery man is lovely and so thoughtful...what a great guy And yes DHL now deliver to your door Yeah, if it's the same guy with the shaved head, he's a great guitarist and bazouki player too. |
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| Author: | screamineagle [ Mon Dec 11, 2017 12:17 pm ] |
| Post subject: | Re: ACS / DHL |
I got a txt from ACS 3 days ago to say there was a package for me to be collected from their office. I wish I had been brave enough to tell them to send it back if they can't deliver to Peyia, but it was a 'clutch cable' I had ordered for my motorcycle from the UK. I really needed it and couldn't risk them calling my bluff and sending it back! My wife is also expecting a package any day now, so I will be brave when they txt me and tell them to deliver it or send it back, she doesn't need another mobile phone anyway!! |
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| Author: | Effsie [ Mon Dec 11, 2017 1:18 pm ] |
| Post subject: | Re: ACS / DHL |
screamineagle wrote: I wish I had been brave enough to tell them to send it back if they can't deliver I was in the same situation as I really needed the package, but they just delivered it. No phone call. No argument! |
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