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PostPosted: Wed May 24, 2017 7:05 am 
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My OH was booked on Cobalt to Manchester and back in July.
She has just received 2 emails, each cancelling one of the flights, and rebooking her 2 days and 4 days later respectively.
No reason given, no return email address given, no contact phone number given.
What a mickey mouse outfit.
She had booked advance train tickets too from Manchester to Scarborough and return - these cannot be changed. Rebooking will cost more money.
We are NOT happy!
Flights and train fares were paid for by credit card, do we have any redress??
Geoff.


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PostPosted: Wed May 24, 2017 7:19 am 
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Should be covered by something here......read the whole article, it covers a lot of points that might help

http://www.moneysavingexpert.com/travel/flight-changes

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PostPosted: Wed May 24, 2017 8:37 am 
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M.A.D wrote:
Should be covered by something here......read the whole article, it covers a lot of points that might help

http://www.moneysavingexpert.com/travel/flight-changes


Many thanks Dave, most useful.
Geoff.


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PostPosted: Wed May 24, 2017 9:18 am 
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One word: OVERBOOKING as a rule of the business. :(


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PostPosted: Wed May 24, 2017 9:46 am 
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The only good thing if you can call it that, she was not sat on the plane and dragged off.


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PostPosted: Wed May 24, 2017 9:54 am 
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Sergio wrote:
One word: OVERBOOKING as a rule of the business. :(


There is absolutely no evidence of this......it could be that not enough seats were sold on a particular day to justify flying

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PostPosted: Wed May 24, 2017 11:09 am 
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M.A.D wrote:
Sergio wrote:
One word: OVERBOOKING as a rule of the business. :(


There is absolutely no evidence of this......it could be that not enough seats were sold on a particular day to justify flying


I rang Cobalt and they say the original flites have both been re-scheduled. The new flites have the same flite numbers as the original ones, and there are no flites on the original dates now.
On the phone they were very helpful, and did offer a full refund if we wanted that. Answer NO as they were dirt cheap fares anyway. Can't get any other flites with other airlines.
I found their emails poor as they gave no reason for the cancellations and rebookings, and no contact email address.
As far as I can see, reading the links kindly supplied by you, we cannot obtain any compensation for the inconvenience caused by this.
Thanks again Dave.
Geoff.


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PostPosted: Wed May 24, 2017 12:02 pm 
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It sounded like a Mickey Mouse outfit when you first posted about this new airline.

Surely the warning bells should have been ringing when posts were first put on about licences and flight slots and number of aircraft.

The old saying "You get what you pay for" sounds true here.

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PostPosted: Wed May 24, 2017 12:24 pm 
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Worth a look, very funny...speakers on....warning awe bit rude

https://www.youtube.com/watch?v=HPyl2tOaKxM

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PostPosted: Wed May 24, 2017 1:05 pm 
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Geoffrey

Did your wife get the rail tickets sent to her or is she to collect them from the machines at the railway station?

If she is collecting from the machine, she should simply not collect those tickets and then claim a refund after the date has passed. She may lose an admin fee of £10.

Depending how the booking was made, the tickets are often valid for a number of days afterwards if booked as an open return in which case, she could just book a single one way journey and use the original ticket for the return rail travel.

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There appears to be a misapprehension I run a photography business... it's my passion as a hobby.
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PostPosted: Wed May 24, 2017 1:33 pm 
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Fylde Filly wrote:
Geoffrey

Did your wife get the rail tickets sent to her or is she to collect them from the machines at the railway station?

If she is collecting from the machine, she should simply not collect those tickets and then claim a refund after the date has passed. She may lose an admin fee of £10.

Depending how the booking was made, the tickets are often valid for a number of days afterwards if booked as an open return in which case, she could just book a single one way journey and use the original ticket for the return rail travel.


Thanks for your comments, and thanks to the others who also took time to reply.
Neither, she printed them out.
We are in touch with "Transpennine Express" who seem very helpful and she will be paying the difference between what the new tickets are and what she paid for the old ones, plus £10.
So actually it will only have cost her about £16 more return.
The good news is that the Cobalt flites now are also different, but much more convenient, times.
All is well that ends well - but suppose with a new airline like Cobalt we should expect hiccups!
And we have not been disappointed! :lol: But we have been all morning sorting it out when we could have been on the beach.
Geoff.


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PostPosted: Wed May 24, 2017 6:10 pm 
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At least you avoided getting sunburned :greetings

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PostPosted: Thu May 25, 2017 7:10 am 
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Fylde Filly wrote:
At least you avoided getting sunburned :greetings


True, but I missed my swimming (exercise!).
Incidentally unlike most other airlines, Cobalt's website does not have a "manage your bookings" section.
This means you cannot print/reprint out a copy of your booking, or change it.
They also say you can pay for tickets using a debit card with no charge, but I had to use a credit card with a charge made as there was no such facility on-line.
Apparently you can pay over the phone with a debit card - wow!
No email address either!
I hope they get their act together soon.
Geoff.


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PostPosted: Thu May 25, 2017 9:23 am 
Traveled with them a quite a few times, excellent prices, good service can't fault them


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